Terms and Conditions maju369 — Complete Guide to Using the Platform

Welcome to maju369. This Terms and Conditions document is a legally binding agreement between you ("Member" or "User") and maju369 ("Platform", "we", or "maju369"). By accessing, registering, or using any part of the maju369 platform, you agree to be bound by all terms set out in this document.

We encourage you to read this entire document carefully. If you do not agree with any part of these terms, please do not use our platform. Any enquiries regarding these terms may be directed to the maju369 customer support team, who are ready to assist you at any time.

1Acceptance of Terms

By registering an account at maju369 or using any services provided by our platform, you confirm that you have read, understood, and agreed to comply with these Terms and Conditions in their entirety. This acceptance also covers other policies referenced in this document, including the Privacy Policy and Responsible Gaming Guidelines.

These Terms and Conditions take effect from the date you first register or use the maju369 platform, and will continue to apply for as long as your account is active or until you cease using the platform.

2Member Eligibility

To register and use the maju369 platform, you must meet the following eligibility requirements:

• Be at least 18 years of age or have reached the legal age required in your jurisdiction of residence, whichever is higher.
• Have full legal capacity to enter into a legally binding agreement.
• Not be located in a country or region where the use of online gambling platforms is specifically prohibited by local law.
• Never been banned or suspended from any gambling platform for fraud, misconduct, or breach of terms.
• Registering on your own behalf and not on behalf of any third party.

Maju369 reserves the right to request proof of eligibility at any time and may suspend or terminate an account if eligibility requirements are not met or cannot be verified.

3Registration & Account Management

Each member is only permitted to hold one (1) active account at maju369. Owning multiple accounts is strictly prohibited and may result in the closure of all associated accounts and the freezing of existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information. Required details include your full name, date of birth, a valid email address, and an active phone number. maju369 reserves the right to verify the accuracy of this information through the KYC (Know Your Customer) process at any time.

• Your account password is your personal responsibility. Please use a strong and unique password.
• Do not share your login credentials with anyone, including family members.
• Maju369 will never request your password via email or Live Chat.
• If you suspect your account has been accessed without authorisation, contact our customer support immediately.
• You are responsible for all activities that occur under your account.

The KYC process at maju369 requires you to submit a valid proof of identity (such as your MyKad or passport), proof of address, and in certain cases, proof of the payment method used. This process is typically completed within 24–48 business hours.

4Deposit & Withdrawal

Maju369 supports a wide range of local Malaysia payment methods including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and major local banks. All transactions are processed through secure channels using high-level encryption.

Deposit:

• The minimum deposit is RM 10 unless otherwise stated for specific promotions.
• Deposits are processed instantly and are typically credited to your account within minutes.
• Maju369 does not charge any processing fees on member deposits.
• All deposits must be made using a payment method registered in your own name. Third-party deposits are not accepted.

Withdrawal:

• The minimum withdrawal amount is RM 30. Withdrawal requests can be made at any time through your account section.
• Withdrawals are typically processed within 1–3 hours after verification. In some cases, processing may take up to 24 hours depending on verification requirements.
• Withdrawals will be returned to the same payment method used for the deposit, for security and anti-money laundering purposes.
• Withdrawals may be subject to additional security checks. maju369 reserves the right to request supporting documents before approving large withdrawals.

5Bonus & Promotions

Maju369 offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to wagering requirements clearly stated in the details of each promotion on the Promotions us.

• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Each bonus may only be claimed once per member, per household, per device, and per IP address unless otherwise stated.
• Maju369 reserves the right to modify, suspend, or terminate any promotion at any time with appropriate notice.
• If there is evidence of bonus abuse or promotion exploitation, maju369 reserves the right to void the relevant bonus and associated wins.
• Bonuses must be used within the specified validity period. Expired bonuses will not be extended.
• In the event of a conflict between promotional text and these general Terms, the maju369 general Terms and Conditions shall take precedence.

6Game Rules

All games offered at maju369 — including slots, Live Casino, bingo, and Fish Shooting Games — have specific rules that can be reviewed within each game. In general, the following rules apply to all games on the platform:

• Game results generated by the RNG system are final and cannot be disputed unless there is verifiable evidence of a technical failure.
• In the event of a technical disruption during a game session, any affected bets will be returned to your account balance.
• Maju369 is not liable for any losses arising from an internet connection failure on your end.
• Minimum and maximum betting limits are set for each game and must be strictly observed.
• Use of automation software, bots, or any tools designed to exploit games is strictly prohibited.

7Accepted Member Conduct

Maju369 is committed to maintaining a safe, respectful, and enjoyable gaming environment for all members. You agree not to engage in any of the following activities while using the platform:

• Fraud, identity falsification, or any attempt to deceive the platform system or other members.
• Collusion between multiple accounts to gain an unfair advantage in games.
• Use of multiple accounts or representing another person in games.
• Attempts to hack, breach, or disrupt the technical functionality of the platform.
• Use of abusive, threatening, or offensive language when interacting with the support team or other members.
• Any activity related to money laundering or financing of illegal activities.

8Data Privacy & Security

Maju369 respects your privacy and protects your personal data using the latest security measures. All information you provide during registration and use of the platform is processed in accordance with our Privacy Policy, which can be reviewed on the Privacy Policy.

• Your personal data will not be sold or shared with third parties without your consent, except as specified in the Privacy Policy.
• All communications between your device and maju369 servers are protected with 256-bit SSL encryption.
• Two-factor authentication (2FA) is available and strongly recommended for all accounts as an added layer of security.
• Maju369 may share information with the relevant authorities when required by law.

9Responsible Gaming

Maju369 is deeply committed to responsible gaming practices. We provide a range of tools to help you manage your gaming activity, including:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss Limit: Set a loss limit for a specified period to ensure you play within your financial means.
• Session Time Limit: Limit the time you spend in a single gaming session.
• Self-Pause: Take a temporary break from the platform for 24 hours, a week, or a month.
• Self-Exclusion: Exclude yourself completely from the platform for a longer period if needed.

For more information on how to use these tools, please visit the Responsible Gaming us.

10Liability Limit

To the extent permitted by applicable law, maju369 shall not be liable for any indirect, incidental, or consequential losses arising from use of the platform, including but not limited to:

• Financial losses resulting from game outcomes that are not in your favour.
• Service disruptions due to scheduled or unscheduled platform maintenance.
• Technical failures on the part of your internet service provider or your own device.
• Unauthorised access to your account resulting from your own negligence in protecting your login credentials.

Maju369 makes no guarantee that our platform will always be free from errors or disruptions. However, we are committed to resolving any technical issues promptly and providing appropriate compensation when such disruptions are caused by maju369.

11Terms and Conditions Amendment

Maju369 reserves the right to amend, improve, or update these Terms and Conditions at any time in accordance with operational requirements, legal changes, or platform enhancements. Members will be notified of any significant amendments via:

• A prominent notice on the platform's home page.
• Email the address registered to your account.
• A prominent notice when you log in to your account.

Continued use of the maju369 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the changes, you have the right to stop using the platform and close your account.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the maju369 platform, our customer support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly on the maju369 platform, with responses within minutes.
• Support Email: [email protected] — response within 2–4 hours.
• FAQ: Check the page FAQ for answers to the most frequently asked questions.