Privacy Policy maju369 — Malaysia Member Personal Data Protection

This Privacy Policy explains in detail how maju369 ("we", "Platform", or "maju369") collects, processes, stores, and protects your personal information when you use our online casino platform at maju369.vu. This document is drafted in accordance with strict data protection principles and our commitment to the privacy of every member in Malaysia.

By registering or using maju369 services, you agree to the data collection and usage practices described in this Privacy Policy. Please read this document carefully and contact us if there is any section you do not understand or wish to enquire further.

1Introduction & Scope of This Policy

This Privacy Policy applies to all users and members who access or use the maju369 platform, including our official website, mobile app, and any related services we offer. It covers all information you provide to us directly, information collected automatically when you use the platform, and information we receive from legitimate third parties.

Maju369 operates as the data controller responsible for processing member personal data. We appoint an internal data protection officer to ensure all data processing practices comply with established privacy standards.

2Personal Data We Collect

Maju369 only collects data that is strictly necessary to provide you with a safe, legitimate, and quality service. The following are the categories of data we collect:

Data You Provide Directly

• Registration information: Full name, date of birth, gender, nationality, email address, and phone number.
• Identity document: A copy of your MyKad, passport, or relevant KYC document for identity verification purposes.
• Financial information: Bank account details, e-wallet numbers, and records of deposit and withdrawal transactions.
• Communications: Messages you send to our customer support team via live chat or email.
• Account preferences: Language settings, game preferences, and responsible gaming limits you have set yourself.

Automatically Collected Data

• IP address, web browser type, device operating system, and screen resolution.
• Game session data includes games played, session duration, and wagering records.
• Cookie and tracking technology data to enhance your experience on the platform.
• Access logs and account activity records for security and fraud detection purposes.

3How We Use Your Data

Maju369 uses your personal data responsibly and only for legitimate purposes. Our data use covers the following:

• Account management: Creating and managing your member account, processing secure logins, and maintaining your profile on the platform.
• Identity verification (KYC): Verifying your identity to meet platform compliance requirements and prevent identity fraud.
• Financial processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Gaming service provision: Providing access to all games, ensuring session continuity, and accurately recording game results.
• Platform security: Detecting and preventing fraud, hacking, or suspicious activity that could compromise your account security.
• Customer support: Answering inquiries, resolving issues, and ensuring you receive the best service at all times.
• Responsible gaming: Monitoring gameplay patterns and contacting you if we detect concerning signs related to your gaming habits.
• Marketing communications: Sending promotions, bonus offers, and platform updates — only with your consent.

4Legal Basis for Data Processing

Every personal data processing activity we carry out has a solid legal basis. maju369 processes your data on the following grounds:

• Contract performance: Processing required to provide platform services to you, including account management and payment processing.
• Legal obligations: Processing required to comply with applicable legislation, including anti-money laundering (AML) and KYC requirements.
• Legitimate interests: Processing for the purposes of platform security, fraud prevention, and improvement of our services.
• Consent: For marketing communications and certain cookie usage, we obtain your explicit consent beforehand.

5Data Sharing With Third Parties

Maju369 does not sell your personal data. However, in certain limited situations, we may share data with the following parties:

• Payment service providers: To securely process your deposits and withdrawals through registered and trusted payment gateways.
• Gaming service providers: Game developers may receive session data necessary for game functionality, without any personally identifiable information.
• Identity verification services: Registered third-party KYC providers to assist in securely verifying your identity documents.
• Competent authority: maju369 will disclose data to legal authorities only when required by law or a valid court order.
• Analytics services: Aggregated and anonymised data may be shared with analytics services to help us understand usage patterns and improve the platform.

All third parties who receive your data are required to comply with strict data protection standards and are only permitted to use that data for specified purposes. We periodically assess all service partners to ensure their compliance.

6Cookies & Tracking Technologies

Maju369 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential Cookies: Required for the platform to function, including login session verification and security settings. These cookies cannot be disabled.
• Preference Cookies: Saving your preference settings such as interface language and display preferences for a better experience.
• Analytic Cookies: Helping us understand how members use the platform so we can make continuous improvements. Data collected is anonymized.
• Marketing Cookies: Used only with your consent to display promotions relevant to your interests on the platform.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect certain functions on the maju369 platform.

7Data Security

Maju369 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. The key measures we implement include:

• 256-bit SSL/TLS encryption for all communications between your device and our servers.
• Encryption at rest for all sensitive information in our databases.
• Two-factor authentication (2FA) for member account access and internal staff access.
• Continuous security monitoring 24 hours a day, 7 days a week by our cybersecurity team.
• Regular penetration testing by independent security experts to identify and address vulnerabilities.
• Role-based access control — only specifically authorized staff may access member data.
• Mandatory data security training for all maju369 staff who handle user information.

While we take all reasonable measures, no security system can guarantee absolute 100% protection. We encourage you to play your part in keeping your account secure by using a strong password and enabling 2FA.

8Your Rights Regarding Personal Data

As a maju369 member, you hold the following rights regarding your personal data. We are committed to facilitating the exercise of these rights:

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will process your request within 30 business days.

9Data Retention Period

Maju369 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. Generally:

• Active account data is retained for as long as your account remains active on the platform.
• After account closure, basic personal data is retained for five (5) years for legal compliance purposes.
• Financial transaction records are retained for seven (7) years in accordance with applicable financial regulations in Malaysia.
• Customer support communications are retained for three (3) years for reference and dispute resolution purposes.
• Technical data such as access logs and IP addresses are retained for twelve (12) months for security purposes.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

10Changes to This Privacy Policy

Maju369 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. When we make significant changes, we will notify you via:

• Prominent notice on the maju369 platform homepage before changes take effect.
• Email notification to the address registered in your account.
• In-account messages while you are logged in to the platform.

The "Updated" date at the top of this document will always reflect the date of the latest revision. We encourage you to review this Privacy Policy periodically. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the maju369 platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — dedicated to data protection and privacy enquiries.
• General Support Email: [email protected] — for general account and service enquiries.
• FAQ: Visit the page FAQ us for answers to frequently asked questions about privacy and data security.

We are committed to responding to all privacy-related enquiries within three (3) business days. For more complex data rights requests, the processing period is up to thirty (30) business days.